Terms of Service

1. About these terms

These terms are an agreement between TeamAgenda (“TeamAgenda”, “we”, “us”) and the business that creates a TeamAgenda account (“the Customer”, “you”). The person who accepts them confirms they are authorised to do so for the business. TeamAgenda is for business use only; consumer protection laws that apply to individuals buying for personal use don't apply.

These terms include our Data Processing Agreement, and any order, quote or contract details agreed with you (for example your plan, price and contract term), which are shown under My business in TeamAgenda. If they conflict, the agreed contract details take priority, then the Data Processing Agreement, then these terms.

2. The service

TeamAgenda provides staff scheduling, punch clock, absence, documents, messaging and payroll-preparation tools on the web and in a phone app (“the Service”). We may improve and change the Service over time. We won't remove a major feature you rely on without telling you in advance.

3. Accounts and users

• You can invite your staff, managers and admins as users. You decide what each user can see and do, and you're responsible for what your users do in TeamAgenda.
• Keep login details secure, and tell us straight away at support@teamagenda.co.uk if you think an account has been misused.
• Make sure the information you put into TeamAgenda is accurate and that you have the right to use it.

4. Fees and payment

• Fees are as agreed with you, normally a monthly price per active employee or a fixed monthly price for your plan, and are shown under My business.
• Prices exclude VAT, which is added where it applies.
• Invoices are payable within 14 days unless agreed otherwise. If a payment is overdue, we may suspend the account after giving you at least 7 days' notice by email.
• We may change prices at renewal by giving you at least 30 days' notice.

5. Term, renewal and ending

• Your contract runs for the term agreed with you (shown under My business) and then renews for the same length unless either side gives notice before the renewal date.
• If no fixed term was agreed, it runs month to month and either side can end it with 30 days' notice.
• Either side can end the agreement straight away if the other seriously breaches it and doesn't put it right within 30 days of being asked, or becomes insolvent.
• When the agreement ends, you can download your data (for example payroll and report exports) for 30 days. After that we delete your business's data as described in the Data Processing Agreement.

6. Acceptable use

You agree not to, and not to let anyone else:

• use the Service unlawfully, including in breach of employment, equality or data protection law;
• upload malicious code, or try to break, overload or get around the Service's security;
• access another business's data, or resell or copy the Service;
• use the Service to send spam or unlawful content.

We may suspend access if we reasonably believe the Service is being misused or is at risk, and we'll tell you why unless the law prevents us.

7. Your responsibilities as an employer

TeamAgenda helps you plan and record work, and prepares figures for payroll. It doesn't give legal, tax or employment advice. Holiday accruals, working time warnings, pay calculations and payroll exports depend on the rules and information you set up, so you remain responsible for checking them, for paying your staff correctly, and for meeting your obligations as an employer (including National Minimum Wage, working time, right-to-work and record-keeping rules).

8. Data protection

You are the controller of your staff's personal data, and we process it for you under our Data Processing Agreement, which forms part of these terms. You're responsible for having a lawful basis to use your staff's data and for telling your staff how you use it. Our Privacy Policy explains how we handle personal data we control.

9. Availability and support

We aim to keep TeamAgenda available at all times, apart from planned maintenance (which we'll try to schedule outside busy hours and announce in advance) and events outside our reasonable control. Support is by email at support@teamagenda.co.uk during UK business hours.

10. Intellectual property

We own TeamAgenda and everything in it, apart from your data. You own your data and give us permission to use it only to provide and support the Service. If you send us suggestions, we can use them freely.

11. Confidentiality

Each side will keep the other's confidential information private and use it only for this agreement, except where it is already public or the law requires disclosure.

12. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can't be limited by law.
• Neither side is liable for loss of profit, revenue, business or goodwill, or for indirect or consequential loss.
• Otherwise, each side's total liability in any 12 months is limited to the fees you paid us in the 12 months before the claim arose.

13. General

• We may update these terms. If a change is significant, we'll tell you in advance, and the account's retailer will be asked to accept the new version in TeamAgenda.
• Neither side can transfer this agreement without the other's consent, except to a buyer of all or most of its business.
• If any part of these terms is found unenforceable, the rest still applies.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14. Contact

Questions about these terms: support@teamagenda.co.uk.